Refund policy

To request a return or exchange, please contact us at ccportervintage@gmail.com.

Please note it can take up to 3 working days to hear back from our customer service team and we do not operate on weekends. 

 

Vintage Items

Due to the unique nature of vintage garments, all vintage sales are final. As these are pre-owned pieces that may naturally show signs of age and wear, we are unable to accept returns or exchanges.

We strongly recommend reviewing all photos, measurements and descriptions carefully before purchasing. If you have any questions, please contact us before placing your order.

Collection Items

As each item is made to order, we kindly ask that you check our size guide carefully before purchasing. If you are unsure which size will be the best fit, please contact us via email or Instagram before placing your order.

We are unable to accept returns due to incorrect sizing. Where possible, we may offer an exchange for an alternative size, subject to availability. Customers are responsible for the cost of returning the original item, as well as the postage cost for sending the exchanged item.

Return/Exchange Conditions

Any return or exchange approved by Porter Vintage must be returned in its original condition. We reserve the right to refuse any item that has been worn, washed, altered, damaged, marked, or returned in a condition that makes it unsuitable for resale.

It is at our discretion to accept a return / refund request.