We ship worldwide.
Processing Times
Vintage items: Dispatched within 3-5 working days.
Collection items: These pieces are made to order in our UK workshop. Please allow 7–10 working days for processing before your order is dispatched.
Estimated Delivery Times
Please note that delivery times begin after your order has been processed and dispatched.
UK: 2–3 working days
Europe: 3–5 working days
Worldwide: 6–7 working days
Once posted, you will receive a tracking number via email - you can follow your order by entering this number into the Royal Mail tracking service.
Lost or Damaged Parcels
Once your order has been dispatched, you will receive tracking information so you can follow your parcel’s progress with the relevant postal service.
Porter Vintage is not responsible for parcels that are lost or damaged while in transit and cannot automatically offer a replacement or refund in these circumstances. If your parcel has taken longer than expected to arrive, please contact us so we can investigate the delivery and advise you on the next steps.
Please note that we have access to the same tracking information provided to you. We therefore recommend checking your tracking link first for the most up-to-date information before contacting us.
Parcels Returned Due to an Incorrect Address
Please carefully check that your delivery address is correct before completing your order. Delivery details are taken directly from the information entered by the customer at checkout, and we are unable to amend an address once an order has been dispatched.
If your tracking shows that your parcel is being returned to sender because an incorrect or incomplete address was provided, please contact us as soon as possible so we can keep an eye out for its return.
Once the parcel has been safely returned to us, we can arrange for it to be sent back to the correct address. The cost of reshipping will be the responsibility of the customer and will be charged at our standard shipping rate.
If a parcel is lost while being returned to us, we will need to allow the postal service to investigate the matter before we can determine the appropriate resolution. We are unable to issue a refund or replacement while the parcel’s whereabouts remain unconfirmed.